Shipping policy

Shipping Policy

Thank you for visiting and shopping at YooGee Studio. The following terms and conditions constitute our official Shipping Policy.

1. In-Stock Order Processing Time
- Standard in-stock orders are processed within 1 to 3 business days (excluding weekends and public holidays) after receiving your order confirmation email.
- You will receive an automated shipping notification with tracking information once your order has been dispatched.

2. Pre-Order Products & Production Timelines
- Items marked as "Pre-Order" are either made-to-order, custom crafted, or undergoing scheduled batch manufacturing.
- Estimated shipping dates or production windows are clearly specified on the respective product description page. Please review these estimated dispatch timelines carefully prior to checkout.
- Combined Orders: If your order contains both in-stock items and pre-order products, your entire parcel will be shipped together once all pre-ordered items are completed. If you wish to receive available in-stock items earlier, please place separate orders.
- Production Updates: Should unforeseen manufacturing bottlenecks, material delays, or logistical disruptions occur, our team will proactively notify you via yoogeestudio@gmail.com with an updated delivery schedule.

3. Shipping Rates & Delivery Estimates
We ship worldwide using tracked international courier services. Shipping rates are calculated and displayed at checkout.
- United Kingdom & European Destinations: 7–12 business days (after dispatch)
- United States & Canada: 8–15 business days (after dispatch)
- Australia & Rest of the World: 10–20 business days (after dispatch)

Please note that transit windows are courier estimates and may occasionally experience customs processing delays beyond our operational control.

4. Customs Duties & Import Taxes
YooGee Studio is not responsible for any international customs tariffs, import taxes, or clearance fees levied by your destination country. All such costs remain the sole responsibility of the customer.

5. Shipment Confirmation & Order Tracking
Tracking numbers become active within 48 to 72 hours following package handover to our postal carrier.

6. Damaged or Lost Shipments
If your tracking confirms delivery but you have not received your parcel, or if products arrive visibly damaged, please notify us within 48 hours of delivery at yoogeestudio@gmail.com. Please retain all external shipping boxes, protective wrapping, and damaged items for claims assessment.

Contact Information:
Email: yoogeestudio@gmail.com
Corporate Address: Office RD1, Nexus House, 66 Queens Court Trading Estate, Greets Green Road, West Bromwich, West Midlands, B70 9EQ, United Kingdom