Refund policy

Return and Refund Policy

At YooGee Studio, we take great pride in the design, quality, and craftsmanship of our products. Please review our return, cancellation, and refund policies carefully prior to purchase.

1. Pre-Order Cancellations & Modifications
- When you purchase a pre-order item, payment is collected upfront to secure raw materials, allocate production capacity, and reserve your piece.
- Cancellation Window: You may request a cancellation or modification for a pre-order item within 24 hours of placing the order by emailing yoogeestudio@gmail.com.
- Once production has commenced or past the 24-hour window, pre-order allocations cannot be cancelled or refunded for discretionary reasons prior to delivery.

2. Final Sale & Non-Returnable Items
To maintain product integrity and prevent unauthorized usage, the following categories are strictly non-returnable and non-refundable unless verified defective upon arrival:
- Custom-made, made-to-order, personalized, or specially tailored items.
- Electronic reader accessories, hardware cases, or protective items once their original protective films, brand seal stickers, or branded packaging boxes have been opened or removed.
- Items marked as "Final Sale", promotional clearance goods, or digital gift cards.

3. Statutory 14-Day Cooling-Off Period (UK & EU Customers)
In accordance with consumer protection directives in the United Kingdom and the European Union, customers have the right to cancel their standard purchase within 14 calendar days following physical receipt of the package.
- Eligibility Requirements: The product must remain strictly unused, unaltered, and retained in its original retail packaging with all protective films, tags, inserts, and accessories intact.
- A valid receipt or proof of purchase is required. Custom-tailored, personalized, or unsealed goods are statutorily exempt from this cooling-off right.

4. Return Shipping & Import Duties
- For discretionary returns (non-defective, unwanted, or change of mind), the buyer is solely responsible for arranging and paying all return shipping costs and any import customs fees.
- Original shipping fees paid at checkout are non-refundable.
- We strongly advise using an insured, trackable postal service. YooGee Studio cannot be held liable for parcels lost or damaged during return transit.

5. Defective, Damaged, or Incorrect Items
Please examine your parcel immediately upon delivery. If an item arrives flawed, damaged, or incorrect, reach out within 48 hours of receipt at yoogeestudio@gmail.com including:
1. Your Order Number.
2. Clear photos or videos documenting the flaw, packaging, and the external parcel shipping label.
Upon verification, we will arrange a complimentary replacement or appropriate resolution.

6. Return Inquiries & Authorized Address
Items returned without prior written approval will not be accepted. Direct all support correspondence to:
Email: yoogeestudio@gmail.com
Corporate Address: Office RD1, Nexus House, 66 Queens Court Trading Estate, Greets Green Road, West Bromwich, West Midlands, B70 9EQ, United Kingdom